City of Ventura


SALARY: $69,038.74 - $92,512.99/YEAR

Are you an environmental leader with proven utility billing experience? Do you have exemplary customer services skills coupled with a knack for solving problems? The City of Ventura is accepting applications for the Utility Billing Supervisor vacancy on the Utility Billing and Customer Care Division in the Ventura Water Department. To be considered for this rewarding career opportunity, apply online at www.cityofventura.ca.gov/jobs by the 1/3/2019 filing deadline!
Ventura Water is dedicated to providing our community with quality water and wastewater services 24 hours a day, 365 days a year. As environmental stewards, our goal is to integrate water management to create long-term health and economic benefits for our community. As financial stewards, our goals are to operate and invest wisely in maintenance and renewal projects. to learn more about the Ventura Water Department, visit https://www.cityofventura.ca.gov/885/Ventura-Water.

Under general direction, plans, organizes, coordinates and supervises utility billing, customer servicr and meter reading activities, including financial management of the Utility Billing and Customer Care Dvision in the Ventura Water Department. Assists with short and long range revenue forecasts. 

The Utility Billing Supervisor classification is the first-line supervisor in the Utility Billing and Customer Care Division. The Supervisor exercises considerable independent judgment in making policy recommendations and provides direct support, coordination, monitors finance, billing and meter reading activities.

Leads by example and empowers staff to do the same
Has demonstrated experience billing, collecting and processing utility fees with accuracy and attention to detail
Embraces a team approach to problem solving and creates an atmosphere of mutual respect and trust
Has proven experience analyzing short and long-range revenue forecasts
Demonstrates proficiency using automated utility billing or accounting software
Has exemplary customer service standards and can establish effective working relationships
Has proven experience in the business and/or financial management of a public or private utility

Duties may include, but are not limited to the following: Supervise, train and instruct the work of assigned staff, determining individual assignments and reviewing work product; monitor and evaluate staff performance, assist subordinates in processing the more complex activities and accounts. Plans, schedules and prioritizes staff assignments and progress. Develops new and improved coordinated systems and programs responding to customer service information requests and queries. Evaluates and monitors performance, providing training as necessary. Meets with staff to identify and resolve problems.
Supports the development of Ventura Water revenue requirements and recommends revisions to rates and rate structures to fund Ventura Water. Develops and administers consultant contracts and services as needed. Prepares and administers an annual operating budget for related Division activities.
Administers and interprets rules, regulations, and City ordinances relating to utility billing and administrative and office policies and procedures, and updates as needed. Develops and updates Proposition 218 requirements. Assists IT staff with development and implementation of new and revised computer programs to administer billing and meter reading.
Directs billing, meter reading and enforcement activities in relation to billing protocol. Supervises the collection of related bills and determines the appropriate classification of credits and debits. Performs bookkeeping operations in the billing and posting procedure; reviews accounts to detect any irregularities or inaccuracies; analyze billings; prepare, reconcile, and maintain financial records related to Business Services operations; prepare a variety of responses and reports associated with office and field operations.
Compiles and analyzes statistical data related to water and wastewater rates, business records, and other information for reports and audits. Prepares and analyzes required statistical and financial reports to assess accuracy, efficiency, effectiveness, and compliance with established procedures. Recommends improvements in processes or procedures, and reports findings to the interested parties.
Assures City compliance with Federal, State, and local regulations. Conducts and monitors annual and on-going billing, collection, and audit compliance. Reviews and renders decisions on contested utility billing matters.
Coordinates and performs field investigations to ensure compliance billing records and to identify those customers in non-compliance with City regulations. Issues violation notices and involves the Fire Marshall or Code Compliance officer when needed.
Performs other related duties as assigned.

License: Depending on assignment, possession of a valid California Class C driver's license may be required.

A combination of education, training, and experience equivalent to a Bachelor's degree in Business Administration, Public Administration, Finance, Accounting, or a closely related field and four years of increasingly responsible experience in utility billing, accounting or auditing, including some lead or supervisory experience.  Business and/or financial management of a public or private utility is highly desirable.

To view benefits, please visit our website at https://www.cityofventura.ca.gov/971/Benefits

Submit a City application and supplemental questionnaire by the filing deadline. The preferred method of application is online and you are highly encouraged to apply at www.cityofventura.ca.gov/jobs. If you are unable to apply electronically, you may request paper application materials by calling (805) 654-7853 during regular business hours. Paper applications can be FAXed to (805) 648-4467, or mailed, or hand delivered to City Hall at: 501 Poli Street, Room 210; Ventura, CA 93002. If you FAX, it is highly recommended that you also send the original documents. The Eligibility List established may be used to fill other regular and temporary vacancies at the discretion of the City.
Once your application has been submitted, all future correspondence from the City will be via e-mail. Please keep your contact information up-to-date and ensure that your email spam filter allows you to receive messages from recruitment@cityofventura.ca.gov. You may also view notices send to you by the City in the "My Applications" tab at www.cityofventura.ca.gov/jobs.
Department Selection Interview
A select number of candidates will be invited to a department selection interview being held in January 2019, date to be determined.


Wednesday, May 22, 2019 - 22:25

A journalist whose home was raided by police as part of a leak investigation stemming from the death of San Francisco Public Defender Jeff Adachi is