Employer
City of Ventura
Job Category
Work Schedule
Full-time
Job Closing Date
Job Open until Filled
Email
recruitment@cityofventura.ca.gov
Job Description

The City of Ventura Water Department is looking for a Utility Billing Specialist - Senior Utility Billing Specialist to join the team. We are seeking detailed oriented candidates who are dedicated to meeting customer expectations and requirements. This is a great entry-level position for candidates with customer service experience and customer billing, clerical accounting experience, or college-level coursework in accounting, finance, business administration, or the like.

What You’ll Do

Reporting to the Utility Billing Supervisor, the Utility Billing Specialist - Senior Utility Billing Specialist is key to providing front line customer care and accounting work to Ventura Water customers daily. This team member handles a high volume of customer inquiries from open to close and is responsible for providing information and assistance to the public by phone, mail, and computer.  Additionally, this Utility Billing Specialist performs detailed clerical work, maintaining water and wastewater billing accounts and processing billing.

Utility Billing Specialist is the entry-level class in the utility billing series. At this level, Specialists are expected to perform the more routine and less complex customer care and maintenance of customer accounts related to utility billing while receiving technical and functional direction and training. Positions are flexibly staffed, and Utility Billing Specialists are expected to advance to the Senior Utility Billing Specialist classification upon obtaining the required experience and demonstrated proficiency in performing the assigned functions.

Senior Utility Billing Specialist is the journey-level class in the utility billing series. This class performs the full range of customer care and maintenance of customer accounts in support of utility billing. Senior Utility Billing Specialists work with occasional instruction/assistance and are fully aware of the operating procedures and policies of the work unit. They may provide lead direction over the Utility Billing Specialist and are normally filled by advancement from the Utility Billing Specialist level. 

Who You Are

If you have the desire to join a dedicated team of customer service professionals, this position may be for you! If through education, training and/or experience, you:

  • thrive on providing responsive support to first-hand customer inquiries daily,
  • read situations quickly, stepping up to handle difficult customer situations,
  • eliminate roadblocks to handle multiple priorities while maintaining professional composure,
  • excel at the review of data for accuracy, identifying errors or problems, 
  • then you are an ideal candidate for this position.  

Currently, there is one full-time position available. This recruitment may also be used to fill future vacancies.

Position Qualifications
 
A combination of training, education, and experience equivalent to completion of high school and one year of customer service experience, including some customer billing or clerical accounting experience. Additional financial and/or statistical record keeping experience or college level course work in accounting, finance, business administration, or a related field is highly desirable.

In addition, Senior Utility Billing Specialist requires one year of experience equivalent to that of an Utility Billing Specialist with the City of Ventura, or two years of customer service experience, including customer billing or clerical accounting experience and maintaining financial and/or statistical records. Prior experience with a public agency is highly desirable. Additional specialized training or college level coursework in accounting, finance, business administration, or a related field is highly desirable.

License: Possession of a valid California driver's license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Salary and Benefits

The City offers a total compensation package that includes both a generous salary and other benefits!

  • SALARY: $24.64 - $29.96 Hourly DOQ
  • BENEFITS: Refer to the benefits tab on the job posting for specific information on City benefits.

MORE INFORMATION

For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at www.cityofventura.ca.gov/jobs or by clicking here Utility Billing Specialist - Senior Utility Billing Specialist

How to Apply

To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Tuesday, May 21, 2024, at 5:30 pm.

Go to www.cityofventura.ca.gov/jobs and Apply!  EEO/ADA 

salary plus 6 Medical options, CalPers Retirement, Dental, Vision, FSA, 457