City of Ventura


Ventura Water
Recruitment #17-A59-001
Salary:  $48,513.71 - $58,968.83/year

Do you see yourself as an environmental steward with proven experience in water utility program operations?  Are you a natural leader with exceptional customer service skills?  The City of Ventura is accepting applications for an Utilities Service Leadworker vacancy  on our innovative Customer Care team in the Ventura Water Department. To be considered for this exciting career opportunity, apply online at www.cityofventura.ca.gov/jobs by the 5/6/2018 filing deadline.
Ventura Water is dedicated to providing our community with quality water and wastewater services 24 hour a day, 365 days a year. As environmental stewards, our goal is to integrate water management to create long-term health and economic benefits for our community. As financial stewards, our goals are to operate and invest wisely in maintenance and renewal projects. To learn more about the Ventura Water Department, visit https://www.cityofventura.ca.gov/885/Ventura-Water.

Under general supervision, plans, organizes and leads employees or utility program activities related to water conservation programs, meter reading programs, public outreach programs, and related customer service.
Incumbent may be required to work stand-by on rotational basis and report to work on a callback basis as needed within a designated time frame.  Standby assignment is at the discretion of the Division Head.


  • Is a natural leader who uses positive coaching techniques to build teamwork and foster a productive work unit
  • Is self-directed with the ability to multi-task, prioritize and ensure quality work
  • Has exceptional customer service skills
  • Will present a positive and professional attitude while investigating and resolving problems reported by the public and completing requests by the Customer Care Office
  • Is flexible and can adapt easily to changing priorities
  • Has a "can do" attitude and demonstrates initiative necessary to get the job done
  • Effectively utilizes related computer software programs

Depending on assignment, duties may include, but are not limited to the following:
Serves as a working leader to plan, organize and schedule work for Utilities Service Representatives assigned to customer service and meter reading, or meter maintenance units. Instructs and trains employees in the aspects of their jobs and answers any questions related to work assignments. Assists in field activities as necessary.
Serves as project liaison between the Utilities Business section and other City sections including Land Development and Utility Billing to ensure correct services are installed and billing information is correct; coordinates water and wastewater connection fees, water service, meter requirements, wastewater connection and billing information for each new meter; ensures timeliness of meter reading cycles and accuracy of water and sewer customer accounts for new and existing services.
Plans, organizes and conducts customer service audits using Automated Meter Reading (AMR)/Advanced Metering Infrastructure (AMI) data; completes follow-up with customer water usage requests; standardizes work flow and work assignments between other City departments including, but not limited to Inspection Services, Construction Services and Preservation Services, and works with Utilities Service Representatives relative to meter reading and customer service duties.
Develops and maintains records and reports relating to work in progress; assists in developing and implementing customer service and water usage programs related to meter reading and city-wide water conservation programs; replaces Automated Meter Reading (AMR)/Advanced Metering Infrastructure (AMI) devices; assists in planning public outreach programs. Uses and trains subordinates in the use of computer system.
Makes recommendations on work methods, practices, or procedures within the Business section that improve efficiency and effectiveness.
Assists in the purchase of supplies and equipment; assists with coordination, administration, and maintenance of the City's Cross Connection program.
Assists in the evaluation of subordinates; attends meetings as necessary; assists in establishing goals for the section.
Performs other related work as assigned or required.

A combination of education, training and experience equivalent to graduation from high school and at least two years of experience in meter maintenance, meter reading, utilities business, water conservation or utility billing.  Supervisory coursework, training and/or experience are desirable.

License:   Depending on assignment, possession of a valid California Class C driver's license may be required.
Certificates:  Possession of a State of California Department of Health Services Water Distribution Operator Grade 1 certificate is highly desirable.

To view benefits, please visit our website at https://www.cityofventura.ca.gov/971/Benefits

Submit a City application and supplemental questionnaire by the filing deadline. The preferred method of application is on-line and you are highly encouraged to apply at www.cityofventura.ca.gov/jobs. If you are unable to apply electronically, you may request paper application materials by calling (805) 654-7853 during regular business hours. Paper applications can be FAXed to (805) 648-4467, or mailed, or hand delivered to City Hall at: 501 Poli Street, Room 210; P.O. Box 99; Ventura, CA 93002. If you FAX, it is highly recommended that you also send the original documents. The Eligibility List established may be used to fill other regular and temporary vacancies at the discretion of the City.
Once your application has been submitted, all future correspondence from the City will be via e-mail. Please keep your contact information up-to-date and ensure that your email spam filter allows you to receive messages from recruitment@cityofventura.ca.gov. You may also view notices send to you by the City in the "My Applications" tab at www.cityofventura.ca.gov/jobs.
Department Selection Interview
A select number of candidates will be invited to a department selection interview being held in May 2018, date to be determined.