City of Santa Rosa
Job Category
Work Schedule
Job Closing Date
Job Open until Filled
Job Description

The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.


The Benefits of City Employment
In addition to offering a rewarding work environment, opportunity for career growth, and an excellent salary, the City of Santa Rosa provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, a choice of health plans, a flexible spending program, employer contributions to a Retiree Health Savings plan, and top of the line employer paid vision and dental coverage.  Information about available benefits can be found HERE.

About the Position and Ideal Candidate

Depending on area of assignment, Risk Management Analysts may coordinate and oversee assigned programs and perform professional analytical support and consulting services to City departments for a diverse municipal organization of 1,300 employees. 

The position that is currently vacant focuses on workers' compensation and related programs.  

The Ideal Candidate for the current opening will possess:

  • Workers' Compensation experience
  • Community service orientation with a helping personality
  • A detail oriented aptitude, with the ability to handle multiple priorities and disciplines
  • Exceptional interpersonal and problem solving skills
  • Excellent verbal and written communication skills

The Selection Process
The first step in the selection process will consist of a review of each applicant's employment application and supplemental questionnaire for minimum qualifications.  
Depending on the number and breadth of experience of the of applicants, the next step may consist of an online skills examination and/or a thorough evaluation of training and experience as presented on the applications and responses to supplemental questions. Applicants scoring highest in this process will be invited to the next step in the process, anticipated to be an interview.

Please complete a thoughtful, thorough Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be evaluated using criteria specific to this position. Responses such as "See Resume" may be cause for disqualification or failure to move to the next step.


Examples of Duties and Responsibilities


  • Understand, interpret and apply city, state, and federal laws, rules and regulations pertaining to employee safety, workers' compensation, leave and disability, ADA, public liability and insurance;
  • Perform audits and analysis of departmental losses and trends;
  • Work with contracted service providers and outside agencies to ensure effective and timely claims management;
  • Prepare studies and implementation reports;
  • Prepare agenda items for the City Council;
  • Analyze data, prepare reports and make recommendations;
  • Counsel employees, managers, supervisors, outside agencies and the public on risk management subject areas;
  • Coordinate and participate in special projects or programs as assigned;
  • Convene and facilitate interactive interviews;
  • Participate in the development, implementation and evaluation of new or revised risk management policies or programs.

The following duties may be assigned to positions responsible for the administration of workers' compensation programs:

  • Coordinate the City's Workers' Compensation Program;
  • Serve as liaison between Risk Management, City departments and third party administrator;
  • Coordinate the processing of required workers' compensation documents to third party administrator;
  • Coordinate Return-to-Work and Light Duty Programs;
  • Coordinate disability management for employees;
  • Provide technical support and guidance to employees and department representatives in evaluating reasonable accommodation requests in accordance with the ADA;
  • Conduct interactive interviews;
  • Work with Benefits Technician to ensure all potential benefits are applied for and available for employees unable to return to work;
  • Contact all levels of City personnel, public agencies, insurance adjusters, attorneys and claimants to obtain and provide information necessary in order to resolve workers' compensation and participate in dispute resolutions;
  • Keep Risk Manager advised of unusual circumstances; and
  • Perform related duties as assigned. 


Required Qualifications


Knowledge of: Principles and practices of public risk management administration; current federal and state laws and regulations related to occupational health and safety, workers' compensation, disability management, liability, ADA, employee benefits and insurance; claims adjusting investigation and administrative management of claims from initial report to settlement or closure; principles and practices of organization, and management.


Ability to: Communicate effectively orally to gather information, explain policies or procedures and to persuade others to accept or adopt recommendations; interact tactfully and effectively with others at all levels of the organization, as well as with individuals from outside City service, including the disabled community, medical providers, attorneys and consultants; research, understand, interpret and apply specific rules, laws, ordinances and policies; collect, compile, analyze and evaluate data soundly; prepare reports and recommendations clearly, concisely, logically and convincingly; comprehend and draw inferences from written material; establish and maintain effective working relationships with employees, managers, outside agencies and the public; make effective presentations to groups; work effectively and manage projects under deadline pressure; conduct investigations, determine methodologies, and obtain basic data necessary to evaluate solutions to complex problems and issues with multiple variables; operate a computer using standard word processing, spreadsheet and presentation software applications and to learn new software applications as needed.


Experience and Education: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: 


Experience - Sufficient years of professional general Risk Management experience to demonstrate the possession of the required knowledge and abilities listed above, preferably with a public agency and/or in a risk management program. 


Education – Academic course work in public administration, business administration, safety, industrial engineering, risk management and/or other related courses. A Bachelor’s Degree from an accredited college or university in public administration, business administration or a related field is highly desirable. 


Additional Information


Working Conditions:

Incumbents in this position communicate orally and in writing with customers, clients, or the public in a face-to-face, one-to-one or group setting, and by telephone, giving instructions, providing information and responding to questions. When required to inspect and take photographs at accident scenes, incumbents may be required to get in and out of a vehicle and walk over rough, uneven or rocky surfaces. Incumbents may sit for extended periods of time with the ability to change positions, e.g., stand, stretch and move about, at will; and they operate a variety of standard office equipment requiring continuous or repetitive arm-hand movements. Incumbents learn new, job-related material through oral and written instruction in an on-the-job setting and through structured lecture and reading in a classroom setting. 

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. 


The City of Santa Rosa - A Wonderful Place to Call Home
 Santa Rosa is the largest city in Sonoma County, located 55 miles north of San Francisco. Nestled in world famous Sonoma Wine Country, Santa Rosa serves as the County seat and is the center of trade, government, commerce and medical facilities for the Northern San Francisco Bay area. The City offers a wide variety of recreational and cultural activities, and is well known for its excellent schools, temperate weather, and abundant beautiful parks and open space. Residents work in a well-balanced mix of management, professional, manufacturing, sales, tourism, transportation, construction, and service jobs.
The City of Santa Rosa provides a full range of services including police and fire protection; construction and maintenance of streets and other infrastructure; water, storm water, and wastewater utilities; housing services through its Housing Authority; economic development; transit; parking; and recreation, parks, and cultural services, including a municipal golf course.  


The City of Santa Rosa is proud to be an Equal Opportunity Workplace