City of Santa Paula
Job Category
Work Schedule
Job Closing Date
Job Open until Filled
Job Description

DEFINITION: Under general direction of the Public Works Director or designee, performs a wide variety of technical duties in support of the Public Works Department by assisting the public with routine and technical information related to the issuance of a variety of permit applications, processing, fee calculation and collections.

Examples of Duties Performed

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth to address business needs and changing business practices.
• Assist the public at the front counter; issue permit applications, answer questions, and provide information to the public regarding the application process, necessary permits and municipal code compliance of proposed projects.
• Receive and complete preliminary review of land development and right of way encroachment permit applications, parcel and subdivision maps, and contract documents for conformity with pertinent laws and established criteria; ensure information is accurate and complete; assess scope of project and relevant permit requirements; advise the public of necessary corrections.
• Track plan check applications from submission until approval; route plans to appropriate staff; label and log information into the permit system; set up files; track and monitor plan status; notify the public, contractors, owners, developers and engineers of plan status; issue permits as authorized.
• Verity that projects have obtained all necessary approvals; verify professional and contractor licensing and regulatory compliance with applicable jurisdictional agencies.
• Calculate and estimate fees for permits; processes and collects fees for various applications; issues receipts for fees collected and input data into the computer.
• Coordinates office and field engineering tasks with other City departments and outside agencies. Prepares and posts road closure notices in advance of permitted construction.
• Perform a variety of clerical and technical tasks in support of assigned office functions, including assisting the public with locating and retrieving public records and related information; record keeping and report preparation; answers a variety of phone calls and directs calls to appropriate City personnel.

Knowledge of: Methods, practices and procedures of mapping, drafting, specification development and other technical functions in support of civil engineering or traffic engineering duties; methods and techniques of plan checking for public works construction projects; sources and techniques of plan checking for public works construction projects; sources and techniques of researching engineering research information; engineering symbols and terminology; computer aided drafting equipment and techniques; principles of business letter writing and basic report preparation; office procedures, methods and equipment including computers and applicable software applications such as word processing, spreadsheets and databases; pertinent federal, state and local laws, codes and regulations; project tracking practices and methodologies; record keeping practices and methodologies; processes for compiling and analyzing data for special projects; principles and practices of effective customer service.

Ability to: Provide exemplary customer service to all individuals by demonstrating a willingness to be attentive, understanding, responsive, fair, courteous, and respectful manner; communicate clearly and concisely, in oral and written form; learn land development inspection and engineering policies and procedures, construction, design, land use regulations and ordinances; collaboratively solve problems or concerns in person and over the telephone; read, interpret land development codes, plans, diagrams, and specifications; read, interpret and explain policies and regulations accurately and tactfully to the public; timely respond to the public when inquiring about the status of projects and permits; review plans for completeness and accuracy and determine appropriate fees; perform accurate mathematic calculations; prepare and maintain accurate records; operate computer system and programs; establish and maintain effective working relationship with those contacted in the course of work, including dealing effectively with the public in difficult situations; prioritize work and coordinate several activities simultaneously;
Physical and Environmental Demands: Sufficient physical ability to work in an office setting: sit, stand, walk, reach, twist, turn, kneel, bend, squat, stoop for prolonged period of time. Incumbent must occasionally lift and/or move up to 25 pounds.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
A combination of experience and education equivalent to a minimum of twelve semester units from an accredited college or university with major course work in planning, drafting, engineering, mathematics, construction inspection, or a closely related field is required; AND one year of professional-level, responsible clerical experience involving direct public contact. Experience working in a local government agency with database and permit processes is highly desirable.
Possession of a Permit Technician Certificate from the International Code Council (ICC) or an accredited certifying organization may be substituted for twelve semester units from an accredited college or university.
License; Certificates; Special Requirements: A valid Class C California driver's license. Ability to speak Spanish is highly desirable.

************FIRST REVIEW OF APPLICATIONS: FEBRUARY 19, 2024**************