Operations Technical Support Supervisor

IT
Full-time
County of Santa Barbara
wendi@wbrowncreative.com
866-929-9227

THE OPPORTUNITY

The information technology team for the Social Services Department serves the largest department of the County.  The Department has four branches, over 700 employees in multiple locations throughout the county, with the three major locations in Santa Maria, Lompoc and Santa Barbara. This is a great job for the right candidate who wants to support Social Services staff who are dedicated to making a difference for those who live in Santa Barbara County.

This is an exciting opportunity for someone who is looking for a dynamic career in a fast-paced environment, likes to wear multiple hats and regularly uses a wide range of skill sets to manage a variety of tasks, projects and challenges.

 

For more information please see the complete brochure for the position: https://wbrowncreative.com/wp-content/uploads/2018/04/Ops-Network-Tech-Sr-SBC-Social-Services-v8-FINAL.pdf 

 

THE JOB

The Operations Technical Support Supervisor (classification title: EDP Systems and Programming Analyst, Senior) oversees eight direct reports, five indirect reports and assists with managing a budget of $2 – 3 million. As the Operations Technical Support Supervisor, your team’s responsibilities include oversight of three areas: the Help Center, Operational Projects, and Vendor/Contract Management.

 

In addition, this position will perform light scripting/configurations; participate in application testing; monitor system operations; write technical specifications; supervise help desk operations and maintenance; manage operational projects; troubleshoot challenges; and successfully juggle priorities. This position could be physically located in either the Santa Barbara, or Santa Maria, depending on the desire of the incumbent.

 

THE IDEAL CANDIDATE

We need a balanced leader with technical savvy to understand the work staff performs, explore internal programs’ business requirements, provide recommendations, evaluate risk and help weigh options. We also need someone who possesses a high level of emotional intelligence to build critical relationships.  You will apply your strong leadership skills in the application of industry standards and best practices and bring new and creative ideas to take us to the next level of innovation.

 

In your resume and/or cover letter, please be sure to describe your experience in:

  • Systems and Application Experience: analyzing, monitoring, testing, and implementing enterprise-wide software and hardware, including specific knowledge of: SQL Servers, SharePoint, Analytic packages and IT security principles.
  • Supervisory Experience: managing a team, leadership experience/ strengths, building relationships and using technical knowledge to monitor, maintain, troubleshoot or implement technological advancement.
  • Project Management: experience in participation or management of projects, including: scope, relationships, timelines, budgets, work plans, tools used, etc.

 

MINIMUM QUALIFICATIONS:

  1. Completion of 24 quarter/18 semester units of college-level courses in the principles and methods of systems analysis, systems design, computer program design, computer programming using a language utilized by the hiring department, and information system technology; and four years of increasingly responsible applications analysis experience for the type of business application and computer environments used by the hiring department; or,
  2. two years of experience as an EDP Systems and Programming Analyst II with Santa Barbara County for the type of business application and computer environments used by the hiring department; or,
  3. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

HIGHLY DESIRABLE:

  • Certification in any of the following: Microsoft Certified Solutions Associate, Expert and/or Developer (MCSA, MCSE, MCSD)
  • BA or BS degree with emphasis in computer science, or information technology
  • Infrastructure Experience
  • Supervision Experience

 

SALARY:

$89,873 - $108,362 Salary negotiable within range DOE / DOQ

Salary range posted includes an annual cash allowance of $6,149. The County of Santa Barbara offers a generous benefits package, please see the link above for more details.

 

HOW TO APPLY:

For first consideration, apply by May 1st by attaching your resume and cover letter to a County application at: https://www.governmentjobs.com/careers/sbcounty/jobs/2037684/operations-technical-support-supervisor?keywords=operations%20network&pagetype=jobOpportunitiesJobs

 

This is a short application process and should only take 15 minutes to complete.

  • SAVE THE DATE: Interviews will take place on May 31st and June 1st.
  •  
  • Questions? Contact your recruiter, Wendi Brown at 541-664-0376, 866-929-WBCP (toll free), or email wendi@wbrowncreative.com.

 

The County of Santa Barbara respects and values a diverse workforce and strongly promotes strategies and activities to recruit, develop, and retain qualified persons of varied backgrounds, lifestyles, experiences and races.

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