MEMBER SERVICES MANAGER

Management
Full-time
Contra Costa County Employees' Retirement Association (CCCERA)
5/10/2019

MEMBER SERVICES MANAGER
 
Salary Range:  $9,691 - $11,780 / Monthly
 
 
The Contra Costa County Employees’ Retirement Association (CCCERA) located in Concord, California is offering an excellent career opportunity for a Member Services Manager to join our dynamic Member Services Department.
 
Under general direction from the Deputy Chief Executive Officer, the successful candidate will plan, organize, oversee, coordinate and review the work of staff providing support to CCCERA’s Members Services Department; manage the development, maintenance and administration of membership records and files, including CCCERA’s Pension Administration System (CPAS); oversee benefits calculation processes to verify benefit amounts are determined in accordance with all plan provisions; oversee member communications; participate in the development and implementation of goals, objectives, policies and priorities for assigned areas; recommend, within departmental policy, appropriate staffing and service levels; recommend and administer policies and procedures; prioritize and allocate available resources; and perform related duties as required.
 
Minimum qualifications include the equivalent to a Bachelor's degree from an accredited college or university in Business Administration, Finance, Public Administration or closely related field and five years of increasingly responsible experience in benefits, insurance or pension administration, at least two years of which must have been at a supervisory level.  One year of full-time experience with a defined benefit plan is preferred.
 
Characteristics of the ideal candidate:
 
Ability to understand the department structure and culture of the organization as well as the goals, objectives, policies, and priorities
Possess the ability to approach a problem by using a logical, systematic approach
Committed in identifying and responding to internal and external customer’s needs
Strong ability to encourage and motivate employees to be successful with challenging new tasks
Communicates effectively with a wide range of agencies and personnel in a clear, concise and well-organized mannerFinal Filing Date:  Friday, May 10, 2019
 
Application Filing: Interested applicants are encouraged to apply on-line at http://www.cccera.org/careers and submit the required information as indicated on the job bulletin. Applicants must clearly demonstrate that they meet the minimum qualifications. A Supplemental Questionnaire and Writing Sample must be included with the application. Resumes may not be substituted for the official CCCERA application. Paper, faxed or late applications WILL NOT be accepted. EOE