IT Technician I-II

IT
Full-time
Midpeninsula Regional Open Space District
7/16/2018
hr@openspace.org
6506911200

Midpeninsula Regional Open Space District

IT Technician I/II*

IT Technician I Pay Range/month: $5,146 - $6,426

IT Technician II Pay Range/month:  $5,815 - $7,263

*Positions in the IT Technician class series are flexibly staffed.

The District determines hiring level depending on qualifications.

Final Filing Date: July 16, 2018 at 5:00 p.m.

 

 

Are you are you a bright, motivated, and skilled Information Technology professional who values the preservation of open space and public access to preserves? Do you enjoy providing excellent customer service to a diverse employee group on a variety of IT issues?   The IT Technician I/II position at Midpeninsula Regional Open Space District is an exciting opportunity to bring your IT expertise to support our mission.  The ideal candidate will be operationally minded and ready to take on new technical challenges.  This position is part of the Information Systems and Technology (IST) Department, which is a lean and high functioning department.  The person chosen for this role will have an opportunity to work in all aspects of technology.  The IST Department is responsible for all District related IT and GIS services.

 

With the passage of Measure AA, Midpen is experiencing rapid growth in order to fulfill the commitments made to the public and the IST Department is responding to the increased technological needs of the District.  Guided by the IST Master Plan, the IST Department is responsible for technically implementing new technology to include network/security upgrades, automation tools for end point management, DRaaS implementation, and IT infrastructure consolidation.  The District currently has a relatively homogenous network environment utilizing Watchguard security appliances and HP switches.

 

About the District:  The District is a regional greenbelt system in the Santa Cruz Mountain region comprised of over 63,000 acres of land in 26 extraordinary open space preserves, permanently protected for public enjoyment and recreation. The District is a growing organization with a focused mission that guides our work, and where every employee makes an impact.  If you are looking for an outstanding opportunity to contribute to the legacy of open space protection and outdoor recreation, working with an incredible team of like-minded colleagues, we invite you to apply for this position!  We invite you to view our Working for Midpen video on our Employment Opportunities page.

 

About the Position:  The IST Department formed in January 2016.  At that time, the District implemented its first helpdesk ticketing system, which now helps IST serve up to 185 end users.  Whether it is dealing with a break/fix or working on setup or configuration of district devices, the IT Technician I/II will play an active role helping to manage Districts devices.  Devices include workstations, servers, printers, wireless access points, and phones. 

 

The District has a vision of “technology self-service”, meaning that this role will be responsible for supporting devices and end users.  The IT Technician I/II will work with the IT Program Administrator to develop a strong knowledge base for technical reference, but will also include “how to” documentation that can be shared with end users.  There will also be opportunities for the IT Technician I/II to conduct end user training with staff.   The District is very focused on leveraging modern technology to support the District staff and goals.  Currently IST maintains a software defined server infrastructure running VMware on a Nutanix Hyper-converged infrastructure for enterprise systems and file share, but also utilizes the G3 level of Office 365 to include SharePoint.  Key systems the IT Technician I/II will help support includes Enterprise GIS (built on the ESRI platform), a work order and asset management system, and a New World Systems ERP.

 

The IT Technician I/II will provide high quality internal customer service, as well as foster positive and effective working relationships with those contacted in the course of work.  The IT Technician I/II is organized, professional, and collaborative with excellent oral and written communication skills, who enjoys working in a group dynamic. 

 

Distinguishing Characteristics:

The IT Technician I is an entry-level classification responsible for performing more routine support assignments, and requires direct input from the IT Program Administrator.  This position is a great opportunity for someone looking to build and scale his or her technical knowledge.

 

The IT Technician II is a journey-level classification responsible for performing moderately complex technical assignments, projects, and analyses, and exercises independent discretion and judgment in matters related to work procedures and methods.  The ideal candidate will have previous experience administering cloud-based infrastructure, preferably based upon the Microsoft Office 365 platform. Additionally, the ideal candidate will have a track record in the technical administration of LAN/WAN, VMWare, and Windows (10, Server, and Office 365). 

 

For additional information, see the IT Technician I/II job description on the District website for details.

 

Work Environment:  This position will operate in the Information Systems and Technology Department at the District’s office in Los Altos, California.  The position requires work in an office setting to complete daily tasks.  The position will also require work at the various District field offices.  Fieldwork will require driving District vehicles in remote areas on dirt roads, working in temperatures ranging from cold and blustery to hot and dry.

 

Education and Experience:  Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

 

IT Technician I: Equivalent to an Associate’s degree in computer science, information technology, or a related field or two (2) years of responsible experience providing technical support in the installation, maintenance, and repair of systems which includes personal computing or mobile computing.

IT Technician II: Equivalent to an Associate’s degree in computer science, information technology, or a related field or two (2) years of responsible experience providing technical support in the installation, maintenance, and repair of systems which includes personal computing or mobile computing; and two (2) additional years of experience gaining the knowledge, skills, and experience which meet the qualifications.

 

Licenses & Certifications Required:   Possession of a valid California Driver’s License.

 

Benefits:   The Open Space District provides an excellent benefits package including health, life & disability insurance as well as CalPERS pension. Please see the Benefits page of the District website for details.

 

How to Apply: Apply online at CalOpps.orgFinal filing date is July 16, 2018 at 5:00 p.m.

The CalOpps system will close to submission of applications at 5:00 p.m. on July 16th.  CalOpps will not accept submissions after 5:00 p.m. for applications begun before 5:00 p.m.

 

To apply for this exciting career opportunity, please submit the following application materials:

1. Fully completed CalOpps employment application 

2. Letter of Interest (not to exceed 1 page)

3. Resume

4.  Supplemental Question Responses

 

Incomplete applications or application materials will not be considered for the position. Applicants with the most relevant experience and qualifications suitable for the position will be contacted for interviews.

 

Recruitment Timeline:  We recommend applicants’ schedules be open during this timeframe for panel interviews at the District’s Administrative Office in Los Altos, California:

First Interview: July 24, 2018

Final Interview/Practical Exercise: July 31, 2018

Estimated Start Date: end of August 2018

 

Midpeninsula Regional Open Space District is an Equal Opportunity Employer

Applicants with disabilities may request reasonable accommodation by contacting the Human Resources department.   

Put your passion for Open Space to work!

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