IT Analyst II – Extra-Help

IT
Full-time
Sonoma County
1/24/2018
norma.chavez@sonoma-county.org
707-565-2960

 $33.17 - $40.32/Hr.

 

The County of Sonoma Information Systems Department (ISD) seeks qualified candidates to fill two temporary, extra-help IT Analyst II (ITA II) positions on our Datacenter Operations and Client Support Services Teams


Datacenter Operations Position

In this position, the ITA II will:

  • Configure, monitor, and maintain asset management, ticketing, customer portal, knowledge base, and other software systems
  • Troubleshoot server software and hardware issues
  • Provide basic administration of core software infrastructure such as Active Directory, Microsoft Exchange, and Softerra Adaxes
  • Perform scripting and automation

 

Client Support Services Position
In this position, as a part of the Service Desk team the ITA II will:

  • Triage, log, and track incoming phone and e-mail requests in our ticket tracking system
  • Analyze, troubleshoot, and configure:
    • Software (including MS Office/Exchange) in a Windows 7/8/10 Active Directory environment
    • Hardware, network, and printer issues
    • Cisco VoIP telephone service
  • Manage and set up mobile devices

 

Ideal candidates for these positions will possess:

  • A demonstrated record of delivering quality, documented results related to technical support and systems analysis in a Microsoft OS environment
  • Excellent technical skills and ability to adapt to changing systems
  • Strong communication, analytical, and interpersonal skills
  • Experience with scripting, systems monitoring, Microsoft System Center, Active Directory, Cisco VoIP, and mobile device management
  • A strong desire and ability to learn, grow, and assume responsibility for technical systems
  • The ability to use PowerShell effectively
  • Familiarity with ITIL process and terminology

 

Qualifications for this position include academic coursework and/or formal training in computer science, information systems, network systems or a closely related field and two years of technical professional experience involving technical support, systems or operations analysis, or similar field in a multi-platform information technology environment or one year of experience as an Information Technology Analyst I with the County of Sonoma.

 

For more information & to apply online, please visit: www.yourpath2sonomacounty.org. EOE Apply by 1/24/18!

 

 

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