ISD Division Manager of Operations

County of San Mateo


San Mateo County

$61.74 - $77.17/Hour


The County of San Mateo's Information Services Department seeks a qualified Division Manager of Operations. Under general direction of the Office of the CIO, this individual serves as a senior manager and provides technical and programmatic direction over a functional area of ISD. Additionally, this individual will plan, develop and implement goals and policies for the assigned area that align with department priorities; direct an assigned staff of 50-60; and provide highly responsible, complex administrative support to the Office of the CIO and their management staff.


This Division is responsible for all operational support of key technology systems such as Servers, Storage, Data Center, Telephones, Radios, Network, Databases and Desktops. The Division Manager will ensure that the operational performance metrics are met in each of these areas, that tickets are responded to in a timely fashion, that operational budgets are met, that Service Level Agreements (SLA's) are met, that customer satisfaction is high in each of these areas, and that monthly performance data is provided to both customers and the CMO for each of these areas. The Division Manager will also ensure that staff in these areas are well-trained in current and emerging technologies to provide a high level of support to end-users. This position requires a very high level of focus and the ability to balance many operational priorities, as each of these areas has critical systems that are supported for end users with many operational service goals to track and meet. 


The ideal candidate for the position will have:

  • 5-10 years of experience working at a senior-level in a technology related field providing exceptional support to end-users
  • Proven success working as a team member with other senior managers to provide excellent customer service and meet or exceed operational metrics
  • A keen interest in working with the Office of the CIO to build a strong department through pro-active actions, great communication and a positive attitude towards change
  • Excitement about working with internal and external partners; and
  • Strong written and verbal communication skills.


A typical way to qualify is three years of professional-level experience in information systems which has included one year of administrative or managerial experience. Experience should include a substantial combination of online applications, data communications, computer operations, operating systems, voice communications and services, and large communications systems. Qualified candidates should have knowledge of information systems, technology and practices as they relate to large, complex data, voice and multimedia networks; distributed servers and multiple technologies; and multi-vendor equipment and software environments. Also, must have good management, supervisory, training, staff selection/evaluation, interpersonal and project management skills, along with the ability to develop, administer and interpret policies, guidelines and procedures related to the assigned Division. Requires the ability to understand and work effectively in a complex organization with multiple and overlapping authorities, as well as determine the direction of technology and make appropriate technological choices.


Final Filing Date:  May 30, 2017


To learn more about the position and to apply online, please visit Applications are only accepted online.  EOE


Tuesday, April 10, 2018 - 05:11

The City of La Verne is grappling with a pair of lawsuits brought by members of its fire department that have exposed deep divisions and opened the struggling city up to further financial hardship.