Customer Service Representative (Meter Reader)

City of Monrovia

CUSTOMER SERVICE REPRESENTATIVE (METER READER)– City of Monrovia, CA – Salary: $3,455 - $4,630 Monthly plus excellent benefits.

The City of Monrovia is looking for a special individual to serve as its Customer Service Representative.  The position will appeal to individuals who are inspired by the challenges and opportunities presented in working with an engaged and active community.  The Customer Service Representative reports to the Water Production Supervisor.


In Monrovia, we believe that the way in which projects are accomplished is just as important as the end result. An individual who is committed to serving with humility and who can demonstrate high emotional intelligence will be successful in the role.  Competitive candidates will have a hunger to continually search for better ways of doing things and be loyal to the organization and community.  The selected individual will be a smart, creative, and intuitive thinker and decision maker.


This position is responsible for a variety of ongoing operational responsibilities and projects including, but not limited to:


  • Interacting with residents, customers, and the Monrovia community

  • Helping and assisting with the City’s efforts in water conservation

  • Reading residential and commercial water meters and recording readings on assigned routes

  • Reporting which water meters need testing and investigating possible meter tampering and needed repairs

  • Responding, resolving, and investigating customer complaints

  • Repairing service line fittings such as gate valves, meter connections and angle valves

  • Repairing meters in the field by replacing registers and rearranging boxes


Qualifications: Any combination of education and experience that would provide the required knowledge, abilities and skills is qualifying.  A typical way to obtain the qualifications would be:


  • High school graduation and some experience in water meter repair, maintenance and reading.
  • Possession of a valid Class C California Driver’s License.
  • Possession of a Grade I Water Distribution within one (1) year of appointment.
  • Backflow Prevention Assembly Tester Certification desirable.


For a detailed job flyer and application, visit  If you have further questions, contact: Aaron Yep, Senior Human Resources Assistant,, (626) 932-5516. EOE.

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