County of San Mateo


Human Services Agency

County of San Mateo

(Spanish Speaking Preferred)


The San Mateo County Human Services Agency (HSA) Children and Family Services(CFS) branch is seeking highly qualified Central Support Services Workers (Community Worker II) to provide support services to children and families involved in the County's child welfare system. The Central Support Services Unit (CSSU) provides essential supportive services that enhance the well-being of clients and supports the three primary goals of the child welfare system (promoting the safety, permanency and well-being of children and families). The Central Support Services Worker will work with a multidisciplinary team of child welfare professionals, community-based organization staff, biological parents, resource families, children and others to promote the goals of child welfare.

Central Support Services Workers may be assigned to the scheduling room or to field-based services. The scheduling room provides a centralized work-flow for processing incoming service requests, staff assignments, and day-to-day operations. The field-based work consists of supervising sibling visits, connecting families to community resources, purchasing supplies for families, home-organization coaching, home safety assessments, providing basic translation support for social workers and families, and administrating and validating the protective childcare subsidy.

There are currently two Central Support Service Worker vacancies within the CFS Central Support Services Unit. One of the positions requires fluency in Spanish and English. 

Duties and responsibilities include, but are not limited to, the following:

  • Providing assistance and supportive services to both CFS staff members, children and families, which may include assignments in the CFS office or field work
  • Transporting children to appointments, visits, school and other appointments
  • Purchasing supplies and goods for children and families, based on approved requests
  • Processing child care referrals and billing requests
  • Providing in-home support services such as home-organization coaching and safety assessments
  • Overseeing visits between siblings involved in the child welfare system
  • Receiving and reviewing Central Support Services requests and schedule services on Outlook
  • Responding to telephone and email requests; determining nature of request, providing available information, resolving issues, dispatching Emergency On-Call Worker or escalating calls to the supervisors or other appropriate person
  • Scheduling appointments and reserving equipment and rooms
  • Collect and record data; provide monthly data logs
  • Providing record-keeping of services, county vehicles and visitation center logs
  • Developing immediate solutions to emergency problems and expediting delivery of needed services for staff in the office and out in the field via telephone, in consultation with the supervisors
  • Attending staff and in-service meetings


The ideal candidate will be:

  • Experienced in successfully providing at least two years of community services to vulnerable or at-risk populations (preferably to children and youth)
  • Client and customer centered, providing excellent customer service
  • Committed to learning, following directions from supervisor/team lead, and working collaboratively with other colleagues on the team, child welfare staff, community partners and other agencies
  • Able to motive others and work as a team member
  • Able to communicate effectively both orally and in writing
  • Highly organized, flexible, and able to work independently
  • Able to multi-task, prioritize, and function in a constantly evolving and fast-paced environment
  • A fast and creative thinker who is able to make effective decisions
  • Experienced in using multi-line telephones, word processing software, data entry/spreadsheet software, and information management systems
  • Experienced in using various computer applications such as Microsoft Word, Excel, PowerPoint, Access, Outlook and other programs as needed
  • Fluency in Spanish is preferred.


A typical way of gaining the knowledge and skills for a Community Worker II is two years' experience in providing community services of an emergency, remedial and educational nature for socially, economically or mentally disadvantaged persons. Some positions require possession of a class C California driver license or equivalent.

Some positions may require bilingual skills. Fluency in both English and another language is required to be considered for a bilingual position. Language skills will be tested at the time of candidate's interview for a bilingual position with the hiring department.

Final Filing Date: May 21, 2018

To learn more about the position and to apply online, visit our website at http://jobs.smcgov.org. Applications are only accepted online.  EOE


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