City of Ventura


Ventura Water
Recruitment #17-M22-001
Salary:  $122,117.22 - $163,638.18/year

Do you see yourself as an environmental leader with pride in your ability to see the big picture and proven success in managing a public or private utility operation?  Are you a skilled professional with broad expertise in many facts of water resources, including water, wastewater, water resources planning, customer care, asset management, energy efficiency and technology?  The City of Ventura is accepting applications for the Assistant General Manager-Water vacancy in our progressive Ventura Water Department.  Apply online be the 3/4/2018 filing deadline at to be considered for this rewarding opportunity!
Ventura Water is dedicated to providing our community with quality water and wastewater services 24 hour a day, 365 days a year.  As environmental stewards, our goal is to integrate water management to create long-term health and economic benefits for our community.  As financial stewards, our goals are to operate and invest wisely in maintenance and renewal projects.
To learn more about the Ventura Water Department, visit:

Under general direction, manages, plans, directs, oversees and evaluates a wide range of Ventura Water activities, operations and services, including water, wastewater, water resource planning, customer care, asset management, customer demand management, energy efficiency, technology  and overall financial management of the Ventura Water Department, which integrates all water resources.  Acts as the General Manager in his or her absence.
This position is designated as "at will."  “At will" employees serve at the pleasure of the appointing authority and are subject to discharge without cause and without the right of appeal. 


  • Leads by example with uncompromising integrity and reliability
  • Creates an atmosphere of mutual respect and trust
  • Is a strategic thinker who demonstrates initiative and sound judgment in recommending solutions and resolving issues
  • Possesses strong management skills and works collaboratively at all levels of the organization
  • Embraces change and continually seeks ways to deliver quality and innovative services
  • Has exemplary communication, interpersonal and customer service skills
  • Stays abreast of best practices related to water and wastewater industries
  • Actively encourages staff development

Duties may include, but are not limited to the following:
Assists the General Manager in the planning and implementation of Ventura Water policies, projects, and programs.
Provides leadership and works with management team to develop and retain staff by providing ongoing training and staff development activities.  Coordinates staff to ensure consistent contact with customers; trains staff in demand management related activities; develops new and improved coordinated systems and programs responding to customer complaints and queries.
Develops and prepares grant, bond, and loan documents.  Facilitates the execution of these documents with the Finance and Technology Department.  Participates in planning for the funding of capital improvement projects.
Develops, monitors, and revises revenue and expenditure forecasts; recommends revisions to rates and rate structures to fund the utilities services.  Prepares and administers the annual operating and capital improvement budget for related utilities business activities. 
Coordinates approved projects between Land Development, Planning, and Utility Billing involving the collection of water and wastewater connection fees, water service/meter requirements, and billing information for each new account.
Directs advance planning efforts and studies for water resource management and implementation.

Coordinates, negotiates, and drafts agreements with other agencies for related programs and policies.

Analyzes revenue management systems and develops approaches to improve system management and reporting; assists in the design and implementation of computer reports to gather and analyze data; analyzes budget transactions and provides analysis of available funding.
Conducts special studies, analyses and investigations of procedural matters and operating programs; makes recommendations for improvements in financial and organizational procedures and policies.

Cooperates with other agencies, groups and individuals in the coordination of divisional and departmental activities; represents the Department at conferences and meetings.
Manages and directs staff related to meter reading, utility billing, water efficiency, cross connection, and customer service.  Supervises and evaluates the performance of division managers, Water Resources Account Supervisor, and related staff in fulfilling the functions of the position.  Serves as the internal client relations management resource.
Establishes, maintains, and audits the warehousing functions for the Department.
Plans, organizes, integrates, controls and evaluates all efficiency programming that includes energy efficiency, emergency management and asset maintenance and management system.
Manages the field and office customer service functions, water and wastewater utility functions, designs and implements programs and services that promote the Department's position and further its customer service goals and objectives.  Takes a leadership role in training and developing customer service and conservation ethic among staff with direct customer contact and throughout the department; serves as ombudsman for the customers' perspective in developing operational strategies, policies, and programs; identifies and designs needed process improvements to continually enhance customer service.

Manages projects and initiatives to assess customer service work processes and identify process improvements, including technology based enhancements to work management, routing, billing and customer information systems, and automated meter reading infrastructure.
Manages ongoing assessments of customer needs and satisfaction levels through surveys, forums, and other customer feedback instruments to ensure high level of service and responsiveness to customer needs; recommends appropriate improvements or adjustments to level of service.
Manages ongoing reclaimed water surveillance, cross connection/backflow programs and water audit programs.
Directs and coordinates with other departmental units the activities of the customer services functions including billing, receipts and deposits; field and office customer counter activities; and responds to the most difficult or sensitive customer queries and complaints.
Makes presentations to the Council, homeowners’ associations, City staff, and at hearings and special meetings and events.
Interviews and recommends selection of candidates; establishes performance expectations and performance standard for the department; oversees plans and actions for employee development; prepares and conducts employee evaluations; conducts informal counseling on work issues; prepares documentation and improvement plans to address work performance problems/deficiencies, and recommends and implements approved disciplinary actions.
Reads and remains current on breakthroughs in water, wastewater, and bio solids industry technology, legislation, regulation, and emerging issues.
Performs other related duties as assigned.

A combination of education, training, and experience equivalent to a Bachelor's degree in business or public  administration, finance, accounting, engineering or a closely related field and five years of progressively responsible leadership experience in public works management, water resources management or federal, public or private utility management, including experience supervising professional-level positions.  A Master’s degree in a related field is desirable. 

  Possession of a valid California Class C driver's license is required.
Certificates:  The following certificates are desirable:

  • Registration as a California Professional Civil Engineer
  • Grade 5 Wastewater Treatment Operator certificate issued by the California Water Resources Control Board
  • Collection System Maintenance certificate issued by the California Water Environment Association
  • Grade 5 Water Distribution Operator certificate issued by the California Department of Public Health
  • Grade 5 Water Treatment Operator certificate issued by the California Department of Public Health

To view benefits, please visit our website at

Submit a City application and supplemental questionnaire by the filing deadline. The preferred method of application is on-line and you are highly encouraged to apply at If you are unable to apply electronically, you may request paper application materials by calling (805) 654-7853 during regular business hours. Paper applications can be FAXed to (805) 648-4467, or mailed, or hand delivered to City Hall at: 501 Poli Street, Room 210; P.O. Box 99; Ventura, CA 93002. If you FAX, it is highly recommended that you also send the original documents. The Eligibility List established may be used to fill other regular and temporary vacancies at the discretion of the City.
Once your application has been submitted, all future correspondence from the City will be via e-mail. Please keep your contact information up-to-date and ensure that your email spam filter allows you to receive messages from You may also view notices send to you by the City in the "My Applications" tab at
Department Selection Interview
A select number of candidates will be invited to a department selection interview being held in March 2018, date to be determined.